Can I always return my order?
If a non-personalized product is not quite as you expected, you can return it in the original packaging and in new condition within 14 working days, without any reason. Please note, the return costs are included in the final refund.

Please report returns first by e-mail to

Send the item in sufficiently stamped packaging, stating your details (name, telephone number and e-mail address) back to: WOW Concepts, Natiënlaan 195 in 8300, Knokke-Heist, Belgium

If the items have been correctly returned, WOW Concepts will transfer the amount due (excluding the initial shipping costs and the shipping costs that you incurred to return the product) to you within 30 days.

Due to its specific nature, the right to change, return and cancel your order will lapse if the packaging of the foodstuffs is opened.

If you have a complaint about a certain product, we ask you to report this in writing to us by email at and always illustrate your complaint with a photo.

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